FAQ

Q How to deal with the faulty ?

A Firstly, Our products are produced in strict quality control system and the defective rate and dimension error rate will be within 0.5% because of our crystal items are hand-made.
If there is breakage because of the shipping, the products can be re-made for free, but the shipping charge will be covered by clients.
Q What is your terms of payment ?

A Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
If you have another question, pls feel free to contact us for details.
Q Do you provide samples ? is it free or extra ?

A Yes, we could offer the sample, but sample fee need be charged. as usual, the sample fee can be deducted if the order get confirmed and reach a certain quantity. For details, please feel free to contact us.
Q How long is your delivery time?

A Generally it is 7-10 days if the products are regular design. The specific delivery time depends on the product design and quantity.
Q Are you trading company or manufacturer ?

A We are factory.